Faqs
OUR ANSWER TO YOUR QUERIES
General TOPIC
Answers to the common questions regarding RSPO Training in general
What is the difference between RSPO P&C, SCC, and ISH Training ?
- The RSPO P&C Training focuses on the Principle and Criteria of RSPO Standard
- The RSPO SCC focuses on the Supply Chain Certification of RSPO Standard
- The ISH Training focuses on RSPO Standard for Independent SmallHolders
What is the difference between Full and Refresher Training ?
The Full RSPO Training is meant for the new auditors and anyone else who wishes to learn about RSPO Certification.
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While the RSPO Refresher Training is meant for Lead Auditor who have successfully completed the Full Training and anyone else who need Refreshment regarding RSPO Certification every 3 years.
Who are the trainers for the RSPO P&C and SCC Training ?
- Trainer for the RSPO SCC Training is Mr. David Ogg
- Trainer for the RSPO P&C Training in Asia is Mrs. Tuti Suryani Sirait
- Trainer for the RSPO P&C and SCC Training in Latin America is Mr. Miguel Tejada
The trainers profile can be found in Who We Are page.
What will the participants get from the training ?
Prior to the training date, participants will get pre-read materials and agenda for the training.
After the completion of the training, participants will get the training modules and a certificate depends on their final evaluation result.
- If they passed the passing grade, they will get a Certified Certificate.
- If they did not passed the passing grade, they will get an Attendance Certificate.
When is the nearest upcoming schedule for the training ?
You can check the latest upcoming schedule for each training in SCHEDULE 2024Â page and News & Event page on RSPO website.
Choose the type of training, region and language that suit your needs.
How much is the quota for the training participants ?
The maximum quota for each training is 25 participants per class.
How much is the training fees and how is the payment method ?
You can find the training fees on the main article of the training, registration form and by asking the Contact Person.
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Payment only available through Bank Transfer.
The details of the bank will be provided in the invoice.
Is the training eligible to be claimed through HRDF Malaysia Programme ?
No, it is not eligible as Checkmark Training do not associated with any of HRDF Programme.
RSPO P&C Training
Answers to the common questions regarding the RSPO P&C Training
Who is eligible or allowed to attend the RSPO P&C Training ?
Anyone who are willing to learn more about the RSPO Certification is allowed to join the training.
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Here are some examples of who should attend the training:
- Sustainability Team of Oil Palm Growers.
- Oil Palm Managers and Assistant Managers.
- Internal Auditors, RSPO Co-ordinators and HR Resource Managers within any company.
- RSPO approved Certification Bodies.
- RSPO Consultation Services
What are the course content for the RSPO P&C Training ?
The course content of the RSPO P&C Training as follows:
- Updated RSPO information & Issues
- The process of RSPO certification.
- RSPO Certification Systems Standard Ed November 2020
- RSPO P& C and related standards/references
- National Interpretation
- Explanation of each indicator in RSPO P&C Standard Version 2018 & practical guidance as to how to demonstrate the compliance
- Common NC Â vs Suspension: Case study group and practical guidance as to how to close out non-compliances and avoid suspension
- Practical guidance as to how to conduct internal and third-party audits.
- Reporting
Where is the venue for the upcoming RSPO P&C Training ?
The specific venue for the training (i.e. name of the hotel) will be informed later by email.
It will be informed no later than one month prior to the training date.
RSPO SCC Training
Answers to the common questions regarding the RSPO SCC Training
Who is eligible or allowed to attend the RSPO SCC Training ?
- It is one of the necessary qualifications for all new RSPO SCC Auditors.
- It is also applicable to all employees of any Certification Body.
- Delegates with any interest in learning about the RSPO SCC are welcome to join.
What are the course content for the RSPO SCC Training ?
The course content for the RSPO SCC Training :
- Summary of the supply chain form Oil Palm to end product.
- Unit of certification. Claims and Communication.
- Supply Chain Models. IP. SG. MB and BC. Palm Trace.
- Multi-site certification. Group Certification. Food service companies. Micro-users.
- General SCC requirements.
- RSPO Rules on Market Communication and Claims.
- Oleochemicals.
- RSPO SCC Systems and audit techniques.
Is there any Face to Face Training for RSPO SCC Training ?
Currently the RSPO SCC Training only available for Online Course.Â
Face to Face Training will be available upon request and if the participant number is reaching the minimum quota.
Refresher Training
Answers to the common questions regarding the RSPO Refresher Training
Who is eligible or allowed to attend the Refresher Training ?
Refresher Training is open for anyone who have attended and successfully completed a Full RSPO P&C Training.
Certificate from the previous Full RSPO P&C Training must be provided upon registration.
Is it mandatory to attend the Refresher Training ?
Following RSPO Certification Standard:
- No, it is not mandatory for Growers to attend the Refresher Training.
- Yes, it is mandatory for Lead Auditor who have successfully completed a Full Training to attend the Refresher Training every 3 years.
Is there any Face to Face Training for the Refresher Training ?
Currently the Refresher Training only available for Online Course.
Registration
Answers to the common questions regarding registration process for the training
How do we register for the upcoming training ?
You can register for the upcoming training by filling out the registration form.
The registration form is available on the main article of the training, News & Event page on RSPO website or by asking the Contact Person.
When is the last deadline to fill out the registration form ?
The last submission for registration form is 1 - 2 (one up to two) weeks prior to the training.Â
Yet, it can be closed earlier if the quota have met the maximum number.
What is the next step after submitted a registration ?
After submission of the registration form, you will get a welcome mail with invoice as attachment.
Usually it takes 1 - 2 (one to two) working days for issuing the invoice.Â
Who should we contact if we need further assistance ?
You can seek further assistance from the contact person of the training.
The contact person details is available on the main article of the training or you can visit Contact page
Training Fees
Answers to the common questions regarding training fees for the training
Does the training fees already include participants travel costs (transportation and accomodation) ?
No, it does not include participants travel costs (transportation and accomodation).
We are not responsible for the participants travel costs and give freedom for them to choose and reserve their own travel plan.
Does the training fees already include taxes ?
No, but the amount in the invoice is nett amount without any further deductions.Â
As Checkmark Training are delivering the training globally and there are various regulation for each country, thus the tax will be borne to the participants company.
Is there any discount for the training fees ?
- For the RSPO P&C Training in Asia, there is 10% discount for companies who sent 2 (two) or more delegates
- For the RSPO SCC Training, there is 10% discount for companies who sent 3 (three) or more delegates
- RSPO P&C Training in Latin America, there is no discount for the training fees
For participants who register independently, you need to communicate with the trainer regarding the discount
Can the training fees be paid after the training is conducted ?
You need to discuss this matter with the trainer.Â
Also it requires a Guarantee Letter which mention the estimation date of the payment and it must be sent prior to the training date.
REFUND
Answers to the common questions regarding refund process for the training
What are the terms and condition for a refund ?
- Cancellation more than 2 (two) weeks before the training date will be refunded 50% of the paid training fees
- Cancellation within and less than 2 (two) weeks before the training date is not refundable
Can we get a refund if the training is postponed or cancelled by the training provider ?
Yes, participants will get refund 100% of the paid training fees.
Checkmark Training will give an official statement through email prior to postponement or cancellation of the training.
The notification will be sent no later than 2 (two) weeks before the training date.
Can we get a refund if we cannot attend the training for sudden and urgent reason ?
No, but you can send another delegate as substitute for the current training or you can join the next upcoming training.
Evaluation
Answers to the common questions regarding the Evaluation for the training
What kind of assesment will be included for the evaluation of the training ?
The Evaluation will be based on attendance, case studies, quizzes and final exam.
For Full RSPO Training, participants must passed the pre-exam before joining the class.
How much is the passing grade for the training assesments?
The passing grade for all assesments evaluation is 70%Â
Is there any remedial for participants whom failed in the assesments ?
Yes, there is remedial for pre-exam and final exam.Â
But there will be no remedial for quizzes.
How the final evaluation will be calculated ?
The evaluation will calculated with the formula of :
- 10% score from attendance and case studies
- 20% score from quizzes
- 70% score from the final exam
How long do it takes to know the result of the final evaluation ?
Normally the result for final evaluation will be out 1 week after the final exam.
Participants will be informed by email if the result will come out late or earlier.
Is there any remedial for participants who failed in the final evaluation ?
Yes, there will be one time only remedial.
It is free of charge for the RSPO P&C Training in Asia.
But there will be additional fees for the RSPO SCC and RSPO P&C Training in Latin America